sbe Corporate

  • SLS Brickell Hotel & Residences / Group Sales Manager

    Job Locations US-FL-Miami
    Req No.
    Sales and Events
    Job Requirements
  • Overview

    SLS_Brick (VertCrest)


    Seeking an experienced, high-energy Group Sales Manager to proactively generate new business, provide account management for new and existing accounts and work with other sales team members to meet and exceed monthly revenue goals in a regional capacity.  In addition, preparing and executing action plans, negotiating rates/contracts and qualifying customers. Position will be supporting SLS Brickell Hotel & Residences.



    Responsibilities include but are not limited to:

    • Maintain, prospect, independently solicit and book business.
    • Develop, Create and Maintain customer relationships to achieve optimum market share.
    • Identify and pursue prospective group meeting from free market information, as well as information from purchased lead sources, analyzing historical and other statistical information (market segment, account mix goals), participate in conducting customer interviews and preparing customer call analysis report.
    • Solicit group business directly and jointly with others (including conducting site inspections) through the preparation, execution and completion of Action Plans.
    • Demonstrate a thorough knowledge of Delphi and Opera operating systems.
    • Maintain product knowledge at all times including all relevant rate structures and promotional offers.
    • Plan and execute sales trips in line with the Sales and Marketing plan both national and international.
    • Within established parameters, quote and negotiate prices with customer representative confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close transaction.
    • Upon closing, coordinate and follow-up with other hotel departments to ensure delivery of superior guest's services.
    • Prepare weekly, monthly, quarterly and annual reports as required by procedural guidelines.
    • As directed, compile and input market intelligence information to the Sales Information Management System.
    • As directed, participate in trade shows, conventions and promotional events within the hotel, the industry and customer organizations.
    • Achieve established room nights and revenue as outlined by the agreed upon goals.
    • Other duties as assigned



    • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
    • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
    • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
    • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.




    To be aware of and ensure constant compliance with all necessary operational policies including:

    Health and Safety

    Food Hygiene


    Emergency Procedures


    Liquor Licensing



    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

    • Attend mandatory meetings including divisional meetings, staff meetings, etc.
    • Participate in community events and ensure corporate social responsibility goals of sbe are met.
    • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, Delphi, ADP, Open Table and any departmental specific systems used.
    • Keep work area clean and organized.
    • Ensure confidential documents are kept in a secured area.
    • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
    • Complete other duties as assigned by the Ownership or Corporate Offices.
    • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
    • Ensure that all staff follows and are in compliance with sbe’s policies and procedures.




    Bachelor’s degree preferred.



    • Minimum of two years of experience managing or leading hotel sales, or equivalent industry experience., preferably in an upscale or lifestyle brand hotel.
    • Additional language ability preferred.
    • Extensive knowledge of forecasting sales and interpreting/analyzing results to plan and conducting budgetary analysis.
    • Extensive knowledge of sales skills, revenue management, recruiting, supervising, training and motivating managers.
    • Demonstrated ability to understand customer requirements and translating these into sales solutions.
    • Track record of leading and inspiring teams to meet or exceed sales goals.
    • Ability to be assertive and persuasive without being aggressive.
    • Track record of developing long term relationships and contacts.
    • Ability to quickly evaluate alternatives and decide on a plan of action.
    • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
    • Considerable skill in math and algebraic equations using percentages.
    • Exceptionally strong ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
    • Ability to work under pressure and deal with stressful situations during busy periods.
    • Ability to access and accurately input information using a moderately complex computer system.
    • Proficient in Windows Office: Word, Excel, PowerPoint, Publisher, etc.
    • Dynamic, proven leader demonstrating entrepreneurial spirit, innovative thinking, change leadership and focus on coaching and team motivation.
    • Experience managing luxury brands.
    • Must be innovative, organized, efficient and able to prioritize multiple projects while working with a team
    • Exceptional interpersonal skills required, must be able to present self professionally at all times.
    • Must be able to effectively communicate with all levels of an organization.
    • Strong work ethic and self-starter who is a team player and comes with a can-do attitude.
    • Ability to walk, stand, and/or bend continuously to perform essential job functions.



    All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.



    • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
    • Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
    • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
    • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
    • Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
    • Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
    • Must be able to lift up to 30 lbs. on a regular and continuing basis.
    • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
    • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
    • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
    • Requires manual dexterity to use and operate all necessary equipment.
    • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
    • This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.



    The hospitality business functions seven days a week. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.


    Upon employment, all employees are required to fully comply with sbe rules and regulations for the safe and efficient operation of the facilities. Employees who violate restaurant rules and regulations will be subject to disciplinary action, up to and including termination of employment.


    Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.


    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.


    This document reflects the job content at the time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed