sbe Corporate

  • SLS Brickell Hotel/Residences - Convention Service Manager

    Job Locations US-FL-Miami
    Req No.
    2018-5215
    Category
    Sales and Events
    Job Requirements
    N/A
  • Overview

    SBENG_New_

    The Convention Services Manager is responsible for managing functions and room blocks once contracted. They will act as the onsite contact for all assigned events and will work with the customer to produce Banquet Event Orders. The Convention Services Manager will ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.

    To coordinate, manage, and prepare all event documentation and coordinate with Sales, property departments and client to ensure consistent, high level of service throughout all phases of property events. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities by up-selling and offering enhancements.

    Responsibilities

    • Know your work schedule and follow it with a high degree of reliability.
    • Work in a cooperative and friendly manner with fellow associates.
    • To negotiate with the guest and other patrons for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function.
    • Works closely with set up person for all catering functions to insure maximum utilization of facilities.
    • Coordinate with banquet captain and the banquet staff.
    • Convention Services Manager will review all requirements of the program with client.
    • Finalize the details of the group/event once contracted, to include, but not limited to, Food and Beverage, Audio Visual, Set-Up, and other requests and ensure this is properly documented on BEOs signed by authorized representative and communicated to staff.
    • Establish and maintain customer contact at all events
    • Upgrade and upsell menus and services to achieve highest possible revenue
    • Lead weekly BEO and Group Resume meetings
    • Perform other duties as requested by management
    • Participate as a team player with other key leaders and act as a role model for all other team members.
    • Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
    • Use arithmetic to calculate catering/sales figures.

    Qualifications

    Experience:

    • Event Management: 2 years (Preferred)
    • Delphi Knowledge a must

    Education:

    • Bachelor's (Preferred)

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