sbe Corporate

  • SLS South Beach Hotel / Leisure Sales Manager

    Job Locations US-FL-Miami Beach
    Req No.
    2018-5181
    Category
    Sales and Events
    Job Requirements
    N/A
  • Overview

     

    Recruitment

     

     

    A global tribe of individuals, partners and progressives, devoted to creating extraordinary experiences for our community throughout our proprietary brands - we are sbe.

    Visionaries at the forefront of hospitality, cuisine, design, residences and entertainment, our lifestyle moments are forged with highly-curated and passionate service. 

    We are committed to authenticity, sophistication, mastery and innovation.

    Our stage is the world. Our time is now.

    With this in mind, we foster a family environment built on values that describe our lifestyle, experiences and how we see the world. When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants and nightlife, you create a force that cannot be replicated by anyone else. We are an equal opportunity employer.

    Responsibilities

    Duties & Functions

    • Achieving or exceeding individual and team sales goals and hotel budgets.
    • Developing and implementing effective sales strategies to maximize revenue generation.
    • Creating and managing Annual Strategic Plan.
    • Managing lead sources to ensure quantity and quality of leads.
    • Working closely with the Business.
    • Development team to develop lead generation strategies for the Business Development group.
    • Seeking new customers through strategic outbound sales efforts for group, extended stay group and transient room revenue.
    • Conducting sales calls to key accounts or major prospects.
    • Monitoring sales activities/performance to ensure revenue goals meet or exceed established plan and accurately reporting variance/projections to management.
    • Weighing the value of each piece of business against hotel and Evolution Hospitality objectives.
    • Using corporate Revenue Management resources to help make informed decisions and maximize revenue.
    • Developing and maintaining positive relationships with peers, competitors and brand partners.
    • Adjusting strategy based on competitive market and market segment knowledge.
    • Ensuring that the property is maximizing the use of all company and brand.
    • Recruiting the best possible sales team and reducing turnover through coaching, counseling and training.
    • Providing support and coaching for team members to drive high levels of performance, job satisfaction, and personal growth.
    • Training and empowering sales team members to exercise good judgment to make profitable business decisions.
    • Ensuring that the hotel sales team is effectively using the Sales Tools available.

     

    ADDITIONAL RESPONSIBILITIES

    • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
    • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
    • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
    • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

    To be aware of and ensure constant compliance with all necessary operational policies including:

    • Health and Safety
    • Food Hygiene
    • Maintenance
    • Emergency Procedures
    • Liquor Licensing

     

    SUPPORTIVE FUNCTIONS

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

    • Attend mandatory meetings including divisional meetings, staff meetings, etc.
    • Participate in community events and ensure corporate social responsibility goals of sbe are met.
    • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
    • Keep work area clean and organized.
    • Ensure confidential documents are kept in a secured area.
    • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
    • Complete other duties as assigned by the Ownership or Corporate Offices.
    • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
    • Ensure that all staff follows and are in compliance with sbe’s policies and procedures.

     

    OTHER DUTIES

    Assimilate into sbe’s culture through understanding, supporting and participating in all sbe elements. Demonstrate working knowledge of the service standards.

    Regular attendance in conformance with the standards, which may be established by sbe from time to time, is essential to the successful performance of this position.

    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

    Qualifications

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

     

    • Extensive knowledge of forecasting sales and interpreting/analyzing results to plan and conducting budgetary analysis.
    • Extensive knowledge of sales skills, revenue management, recruiting, supervising, training and motivating managers.
    • Demonstrated ability to understand customer requirements and translating these into sales solutions.
    • Track record of leading and inspiring teams to meet or exceed sales goals.
    • Ability to be assertive and persuasive without being aggressive.
    • Track record of developing long term relationships and contacts.
    • Ability to quickly evaluate alternatives and decide on a plan of action.
    • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
    • Considerable skill in math and algebraic equations using percentages.
    • Exceptionally strong ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
    • Ability to work under pressure and deal with stressful situations during busy periods.
    • Ability to access and accurately input information using a moderately complex computer system.
    • Proficient in Windows Office: Word, Excel, PowerPoint, Publisher, etc.
    • Dynamic, proven leader demonstrating entrepreneurial spirit, innovative thinking, change leadership and focus on coaching and team motivation.
    • Experience managing luxury brands.
    • Must be innovative, organized, efficient and able to prioritize multiple projects while working with a team
    • Exceptional interpersonal skills required, must be able to present self professionally at all times.
    • Must be able to effectively communicate with all levels of an organization.
    • Strong work ethic and self-starter who is a team player and comes with a can-do attitude.
    • Ability to walk, stand, and/or bend continuously to perform essential job functions.

     

    SAFETY REQUIREMENTS

    Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

     

    Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

     

     

     

    QUALIFICATION STANDARDS

     

    EDUCATION

    Bachelor’s degree preferred.

     

    EXPERIENCE

    Minimum of three years of experience managing or leading hotel sales, or equivalent industry experience., preferably in an upscale or lifestyle brand hotel.

     

    GROOMING/UNIFORMS

    All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

     

    OTHER

    Additional language ability preferred.

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