sbe Corporate

Assistant Regional IT Manager,Miami

Job Locations US-FL-MIAMI BEACH
Req No.
2018-5124
Category
Information Technology
Job Requirements
N/A

Overview

From our dazzling location in the heart of Miami, sbe offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater.

We have an exciting job opportunity to join our IT Team as Assistant Regional IT Manager located in Miami.

 

 

A global tribe of individuals, partners and progressives, devoted to creating extraordinary experiences for our community throughout our proprietary brands - we are sbe.

Visionaries at the forefront of hospitality, cuisine, design, residences and entertainment, our lifestyle moments are forged with highly-curated and passionate service. 

We are committed to authenticity, sophistication, mastery and innovation.

Our stage is the world. Our time is now.

With this in mind, we foster a family environment built on values that describe our lifestyle, experiences and how we see the world. When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants and nightlife, you create a force that cannot be replicated by anyone else. We are an equal opportunity employer.

Responsibilities

The Assistant Regional IT Manager is a critical role within the sbe entertainment group and the IT team.  This role will be based in the Miami Beach and Miami Downtown areas and will work closely with the hotels and restaurant / nightlife venue management teams while maintaining a direct reporting line to the Regional IT Manager, Miami.


This position will be primarily responsible for ensuring the support performance of the regional IT team and to supervise 2 Regional IT Support Specialists.


Extensive experience and detailed knowledge of hospitality systems, processes and business requirements is required.

Responsibilities

 

  • Ensure support is provided to all Miami locations in a balanced manner, measuring support resolution metrics and ensuring after hours / emergency support is reliably provided
  • Provide tier 1 and tier 2 technical support as required
  • Adhere and enforce sbe SOP and IT security standards, practices, and requirements
  • Ensure all data is correctly backed up and tested for restoration
  • Develop, test, and implement required system enhancements, updates, and upgrades in support of systems and processes
  • Provide user training for hardware/software products as required

Support Scope

  • Desktop and laptop support (hardware and software)
  • Server support (hardware and software)
  • LAN / Ethernet switch support
  • Credit card processing / EMV device / CC gateway tier 1 support and vendor liaison
  • Active Directory management and support
  • Application User ID and rights management (including but not limited to PMS, POS, Spa and other PCI in scope applications)
  • Anti-virus / IPS management and support
  • Printer and photocopier support
  • PMS tier 1 support and vendor liaison
  • F&B and retail POS tier 1 support and vendor liaison
  • PBX / Voicemail / CAS / Administrative phone tier 1 support and vendor liaison
  • In-Room Entertainment tier 1 support and vendor liaison
  • Door-lock tier 1 support and vendor liaison
  • Public workstations tier 1 support and vendor liaison
  • HotSOS (or equivalent) tier 1 support and vendor liaison
  • Sales & Catering software tier 1 support and vendor liaison
  • eProcurement software tier 1 support and vendor liaison
  • Accounting software tier 1 support and vendor liaison
  • HR, payroll and time & attendance software tier 1 support and vendor liaison
  • Basic cabling support / repair and 3rd party cabling installer liaison
  • Mobile device support (associates)
  • Guest wireless support liaison
  • Guest mobile app vendor liaison
  • Data backup systems management, monitoring and support
  • Operating system patch management and monitoring
  • Microsoft Office support
  • Office 365 / email user account management
  • Setup, installation and configuration of all new equipment (e.g. desktops, laptops, servers etc.)
  • All remediation activity related to PCI or other security requirements as dictated by local operations or Corporate IT
  • Periodic operational responsibilities as dictated by Corporate IT
  • Response to all requests for information as required by Corporate IT
  • Use of sbe standard helpdesk software
  • Use of sbe standard remote support tools
  • Basic support of meeting room technologies as required by local operations
  • Physical security of all MDF and IDF locations
  • Creation and maintenance of all IT documentation
  • Use and data entry / maintenance of sbe IT & Compliance management application as required and dictated by Corporate IT
  • Network and critical node monitoring
  • Training room setups as required by local operations
  • New office setups and equipment relocation
  • Cable management in MDFs and IDFs
  • Adherence to all sbe IT policies and procedures as dictated by Corporate IT
  • Support for and setup of special event technology as required by local operations
  • CCTV vendor support liaison
  • Digital signage tier 1 support and vendor liaison
  • Automated minibar tier 1 support and vendor liaison
  • IPTV / FTG headend tier 1 support and vendor liaison
  • Storage systems tier 1 support and vendor liaison
  • UPS tier 1 support and vendor liaison
  • Concierge software tier 1 support and vendor liaison
  • Spa software tier 1 support and vendor liaison
  • Retail software tier 1 support and vendor liaison
  • Revenue Management software tier 1 support and vendor liaison
  • Restaurant Reservations systems tier 1 support and vendor liaison
  • CRM / Loyalty systems tier 1 support and vendor liaison
  • Public area AV systems tier 1 support and vendor liaison

Qualifications

Experience & Requirements

  • Proven IT management skills
  • Minimum of 3 years of previous experience in related field
  • Strong understanding of networking principles and fundamentals
  • Strong understanding of Windows Active Directory and Windows Server Operating System Management
  • Strong evidence of desktop and laptop support experience
  • Experience participating in a security / PCI program
  • Ability to multi-task and prioritize
  • Ability to provide after hours / emergency support as required

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