sbe Corporate

SLS Brickell Hotel & Residences / Banquet Captain/Lead Server

Job Locations US-FL-Miami
Req No.
2018-5117
Category
Restaurants
Job Requirements
N/A

Overview

SLS_Brick (VertCrest)

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The Banquet Captain/Lead Server is responsible for serving guests at the level of service established by management. Supervise the banquet staff at all stages of a function from set-up to breakdown.

Responsibilities

Responsibilities include but are not limited to:

  • Communicate service needs to chefs and stewards throughout functions.
  • Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
  • Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
  • Check in with guests to ensure satisfaction.
  • Set tables according to type of event and service standards.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Stand, sit, or walk for an extended period of time.
  • Prepare weekly schedule for management approval.
  • Ordering supplies for events.
  • Perform other reasonable job duties as requested by Leadership team.

Qualifications

QUALIFICATION STANDARDS
 
Education
High school or equivalent education required.
 
Experience
Prior experience in Banquet Services required. A minimum of 1 year in a F&B supervisory role, preferably in Banquets.
 
Licenses or Certificates
TIPS Certification/Food Handler's Certification
 
Grooming
All employees must maintain a neat, clean and well-groomed appearance per sbe standards.
 
Physical Demands
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
 • Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
 • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
 • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
 • Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
 • Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
 • Must be able to lift up to 40 lbs. on a regular and continuing basis.
 • Must be able to push and pull carts and equipment weighing up to 250 lbs.
 • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
 • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
 • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
 • Requires manual dexterity to use and operate all necessary equipment.
 • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
 
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
 

GROOMING:

All Team Members must maintain a neat, clean and well-groomed appearance (specific standards available).

 

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

 

Upon employment, all employees are required to fully comply with sbe rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

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