To be the primary point-of-contact for our guests. This includes being the operator for all hotel phone lines, logging all guest requests and dispatching these to the appropriate department using the corresponding software and/or radios, as well as taking orders for guests who wish to experience in-room meal or beverage service.
High school graduate or equivalent required. Some college preferred.
Minimum of one year of prior guest service experience is preferred. Prior luxury hospitality experience, and previous PBX experience preferred. Ability to speak multiple languages is desirable.
All associates must maintain a neat, clean and well-groomed appearance (specific standards available).
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. Regular attendance in conformance with the standards, which may be
established by SBE from time to time, is essential to the successful performance of this position.
Due to the industry that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in Operations will call upon us for support in order to ensure customer satisfaction occurs.
When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).