sbe Corporate

  • SLS Brickell Hotel & Residences / Server - Fi'lia by Michael Schwartz

    Job Locations US-FL-Miami
    Req No.
    Job Requirements
    CA Food Handler Card, N/A
  • Overview

    SLS_Brick (VertCrest) Logo-Package_Black Brickelldisruptive logo


    Fi’lia features honest Italian food highlighting fresh ingredients from the wood grill and hearth, handmade breads and pasta, and a signature tableside Caesar salad. The restaurant celebrates the essence of a Chef Schwartz dining experience – a fresh and pure approach to food and drink served in an unpretentious setting.


    The Server will provide attentive service to all customers while taking and serving food and beverage orders. Servers are responsible for presenting themselves as a positive reflection of the venue while providing exceptional customer service.





    • Acts as an ambassador of the venue, marketing the venue and all products offered to the targeted customer base.
    • Exhibits and executes a complete knowledge of the venue’s sequence of service and selling technique.
    • Provides each customer with a properly itemized bill and secure payment according to established venue procedures.
    • Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
    • Communicates with management, and other service staff to rectify any and all customer needs, comments or incidents.
    • Ensures that assigned area, side station, tables and POS stations are clean and well stocked at all times.
    • Communicates and works with all support staff to ensure inventory is maintained at established par levels.
    • Adheres to all established policies, procedures and guidelines.
    • Must be able to provide an upbeat, energetic, fun atmosphere at all times.
    • Employees will be required to engage and interact with customers in a  fun, playful manner.
    • Check station before, during and after shift for proper set-up and cleanliness.
    • Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
    • Record the details of the order from the guests, upsell, repeating the order to the guest to check for accuracy.
    • Input the order into the Point of Sale computer in exact compliance with department protocol in order to inform the kitchen of the relevant details   in the order being placed.
    • When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
    • Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
    • Replenish beverages as necessary and check with guests for overall satisfaction.
    • Market and serve upon request any dessert items or specialty beverages.
    • Monitor guest satisfaction and present check. Process check per hotel procedures.
    • Communicate with kitchen chefs and abide by their rules, guidelines and requests.


    • Must have a working knowledge of spirits, wine and beer as well as all other products offered.
    • Must have at least 2 years of experience in a fast paced, high energy restaurant as a server.
    • Must be driven to focus on upselling at all times.
    • Must be able to follow established cash handling procedure to tender customer checks.
    • Must possess basic computer abilities and experience working with a POS system.
    • Must be organized, follow directions and make quick decisions that are consistent with established company standards.
    • Must be fluent in the English language, both written and oral.  Multilingual skills are a plus. 




    High School graduate or equivalent preferred.



    Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred.



    Food Handler Certification; Responsible Vendors Training; CPR Training preferred.



    All associates must maintain a neat, clean and well-groomed appearance (specific standards available).



    Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

    Regular attendance in conformance with the standards, which may be established by SBE fom time to time, is essential to the successful performance of this position.  


    Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the manager is to be notified and the level of support that is being requested will be obtained.



    Frequency Key: Rare, Occasional, Frequent, Constant for lifting enter estimated lbs at 10, 25, 50, and 50+.

    Physical Activity                                                                           Frequency

    Sitting                                                                                             Rare

    Walking, climbing stairs                                                              Constant

    Crouching/Bending/Stooping                                                    Occasional

    Reaching                                                                                        Constant

    Grasping                                                                                         Constant

    Pushing/Pulling                                                                             Occasional

    Near Vision                                                                                     Constant

    Far Vision                                                                                        Constant

    Hearing                                                                                            Constant

    Talking                                                                                             Constant

    Smell                                                                                                Constant

    Lifting/Carrying (# lbs) – 10-40 lbs.                                            Frequent

    Travel                                                                                               Rare



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