sbe Corporate

SLS Hotel South Beach/Katsuya Server

US-FL-Miami Beach
Req No.
2017-5034
Category
Restaurants
Job Requirements
N/A

Overview

sbe miami good

 

Provides attentive service to all customers while taking and serving food and beverage orders. Servers are responsible for presenting themselves as a positive reflection of the venue while providing exceptional customer service.

 

 

Responsibilities

  • Acts as an ambassador of the venue, marketing the venue and all products offered to the targeted customer base.
  • Exhibits and executes a complete knowledge of the venue’s sequence of service and selling technique.
  • Provides each customer with a properly itemized bill and secure payment according to established venue procedures.
  • Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
  • Communicates with management, and other service staff to rectify any and all customer needs, comments or incidents.
  • Ensures that assigned area, side station, tables and POS stations are clean and well stocked at all times.
  • Communicates and works with all support staff to ensure inventory is maintained at established par levels.
  • Adheres to all established policies, procedures and guidelines.
  • Must be able to provide an upbeat, energetic, fun atmosphere at all times.
  • Employees will be required to engage and interact with customers in a  fun, playful manner.
  • Employees are encouraged to dance or entertain customers throughout their shift.   

Qualifications

  • Must have a working knowledge of spirits, wine and beer as well as all other products offered.
  • Must have at least 2 years of experience in a fast paced, high energy restaurant as a server.
  • Must be driven to focus on upselling at all times.
  • Must be able to follow established cash handling procedure to tender customer checks.
  • Must possess basic computer abilities and experience working with a POS system.
  • Must be organized, follow directions and make quick decisions that are consistent with established company standards.
  • Must be fluent in the English language, both written and oral.  Multilingual skills are a plus.
  • Must be 18 years of age or older to qualify for this position.

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