sbe Corporate

SLS Brickell Hotel & Residences / Spa Coordinator

US-FL-Miami
Req No.
2017-4995
Category
Spa
Job Requirements
N/A

Overview

SLS_Brick (VertCrest)

 

The Spa Coordinator will perform a wide variety of administrative and secretarial tasks to assist the Director of Spa operations as well as other duties as assigned. Maintain a professional presence on the Spa front desk – answering the phone and coordinating appointments for massage, treatments, classes and personal training in a polite and helpful manner. Work with independent contractors to ensure appointments are kept and billed properly.

Responsibilities

Perform spa reception duties, which include making spa reservations, answering guest's enquiries, answering telephone calls, closing day end sales and uploading data into Spa Software.

  • Reception and Spa Coordinator Duties
  • Warmly greet every guest who walks into Ciel Spa and offer assistance.
  • Address guests by name whenever possible.
  • Answer telephone enquiries in appropriate manner by following the standard telephone procedures.
  • Reply to emails, phone calls and faxes within 24 hours.
  • Handle spa reservations efficiently, by confirming appointment with guests, provide guests with an appointment list and highlight cancellation policies to guests.
  • Offer appropriate advice on treatments selection.
  • Assist therapists in their booking schedules and confirming treatment times ahead.
  • Check in/out guest in accordance to required sbe standard.
  • Conduct spa tour for visitors and provide accurate and relevant information during tour.
  • Close sale at the end of the day and submit report to Front Office.
  • Update guests data & profile into spa software.
  • Monitor locker keys issuance to ensure that keys are returned to reception and that there are always sufficient lockers available.
  • Offer assistance to guests who are interested in purchasing spa products.
  • Be informative about retail product to help promote sales.
  • Keep front desk counter tidy and appropriate material at display.
  • Check, price and store new stock that arrive.
  • Carry out month end stock count with supervisor.
  • Spa coordinator is also responsible for the spa retail outlet sale and its inventory.
  • All other duties as required by Management.

Qualifications

Education

High school or equivalent education preferred.

 

Experience

  • Prior High End Spa Experience highly preferred, preferably in a hotel setting
  • At least 1 year of Front Desk Experience in a Spa, Wellness Center, or Salon setting
  • Must be PC proficient
  • Must possess basic math skills
  • Preference to those who are striving to achieve Yoga, Pilates, Trainer or Cosmetology Certificate, LMT and have a desire to be promoted into therapists or instructors role
  • Must be able to adhere to the sbe standards
  • Requires standing for extended periods, walking, pushing, kneeling or crouching.
  • Must be able to reach overhead and below the knees; including bending, twisting, pulling, and stooping.
  • Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds.

 

Physical Demands

  • Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Must be able to lift up to 50 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.

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