Provide guests with the highest level of efficiency, service, and genuine enthusiasm, surpassing all of the hotel guest's expectations.
Greet and welcome all hotel guests; assist hotel guests with their luggage and belongings; delivery of parcels, packages, faxes and messages to guest rooms; "room/check-in" guests following all SBE standards; provide guests with accurate directions to area attractions; have knowledge of daily hotel events and complete off-property runs for guests as requested meeting all establish service standards.
Must be able to lift or carry up to 50lbs
Must be able to stand for entire shift
Must be able to speak, read, write and understand the primary language used in the workplace.
Must be able to read and write to facilitate the communication process.
Approach all encounters with guest and employees in a friendly, service-oriented manner
Maintain regular attendance in compliance with SBE standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
Comply at all times with SBE standards and regulation to encourage safe and efficient hotel operations
Maintain a friendly and warm demeanor at all times
Employees must at all times be attentive, friendly, helpful and courteous to all guest, managers and fellow employees
Greet and welcome all guest in accordance with SBE standards
Follow proper procedures to all VIP and special guest request
Be familiar with all in-house groups
Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel
Have knowledge of and assist in all emergency procedures as required
Handle checked in/out in a friendly, efficient and courteous manner
Be able to perform & complete that all tasks and duties on the shift checklist are completed in a timely and efficient manner
Be Familiar with hospitality terminology
Answer inquiries from guest regarding restaurants, transportation, entertainment, etc. within the property
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort.
Regular attendance in conformance with the standards, which may be established by SBE from time to time, is essential to the successful performance of this position.
Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.