Must be able to lift or carry up to 50lbs
Must be able to stand for entire shift
Must be able to speak, read, write and understand the primary language used in the workplace.
Must be able to read and write to facilitate the communication process.
Approach all encounters with guest and employees in a friendly, service-oriented manner
Maintain regular attendance in compliance with he tsbe standards, as require d by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
Comply at all times with sbe standards and regulation to encourage safe and efficient hotel operations
Maintain a friendly and warm demeanor at all times
Employees must at all times be attentive, friendly, helpful and courteous to all guest, managers and fellow employees.
Greet and welcome all guest in accordance with sbe standards
Follow proper procedures to all VIP and special guest request
Be familiar with all in-house groups
Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel
Have knowledge of and assist in all emergency procedures as required
Handle checked in/out in a friendly, efficient and courteous manner
Be able to perform & complete that all tasks and duties on the shift checklist are completed in a timely and efficient manner
Be Familiar with hospitality terminology
Answer inquiries from guest regarding restaurants, transportation, entertainment, etc. within the property