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The Redbury New York/Concierge

The Redbury New York/Concierge

Req No. 
2017-4884
Job Locations 
US-NY-New York
Category 
Customer Service/Support
Job Requirements 
N/A

More information about this job

Overview

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Responsibilities

  • Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
  • Offer services of ticket agencies, limousine service and tour guide organizations to guests, service each guest comment/complaint according to procedure -escort and service VIP guests.
  • Assist in the cleanliness of the concierge lobby area to ensure that high standards are always kept.
  • Familiarize oneself with the area; i.e., social, cultural, historical and physical attractions.
  • Perform any additional duties assigned by leadership.
  • Maintain and control concierge equipment.

  • Perform duties concerning check-in and check-out of concierge guests with the front desk according to procedures.
  • Scheduled days and times may vary based on need.


Qualifications

  • Requires knowledge of hotel policies, procedures and services.
  • Ability to communicate in English. Second language is desirable.
  • Ability to achieve positive guest relations and maximize guest satisfaction.

  • Excellent hearing required to communicate in person and on telephone frequently.
  • Moderate vision required to set-up food display.
  • Understand recreational information.
  • Excellent speech communication skills required for continual interaction with guests.
  • Frequent use of phone.
  • Excellent comprehension and literacy required to make reservations for guest recreation.
  • High school education or equivalent experience.
  • 
One year previous customer service related experience.