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SLS Brickell Hotel & Residences / Social Catering Manager

SLS Brickell Hotel & Residences / Social Catering Manager

Req No. 
2017-4851
Job Locations 
US-FL-Miami
Category 
Sales and Events
Job Requirements 
N/A

More information about this job

Overview

SLS_Brick (VertCrest)

 

Under the general guidance of the Sr. Special Events Manager, the Social Catering Manager will be responsible for effectively communicating directly with the client once event has been contracted, all pre planning, coordination with the banquets/F&B team as well as up selling to maximize all revenue for the property while ensuring high profitability.

 

Responsibilities

The Social Catering Manager reports to the Senior Special Events Manager and is responsible for all aspects of event planning of social functions such as weddings, bridal / baby showers, and other one-time events. The Social Catering Manager also assists the Senior Special Events Manager with the sales process as necessary through direct client contact, with goals of maximizing profits from venue rentals and food &beverage. Duties include responding to inquires in a timely manner, contract management, forecasting event revenue, up-selling products and services throughout the event process.

Duties & Functions

  • Conducts property tours, and promotes facilities and services. Responds to guest inquiries and negotiates services/ products with guests and vendors.
  • Assumes responsibility for the successful set-up and execution of social events, such as weddings, bridal shower, baby showers, etc. and other special events. Provides direction and supervision of meeting and/or catering logistics to affected departments and associates.
  • Develops guest menus, drafts resumes and SEOS, as well as organizes all other arrangements as they relate to group programs.
  • Responsible to solicit and book non-convention connected Food & Beverage business through solicitation, newspaper leads, knowing the competition & handling assigned inquiry calls & walk ins.
  • Develops guest menus, drafts contracts and letters, as well as organizes all other arrangements as they relate to social and corporate events.
  • Ensures that contracts, menus, letters and reports are completed per sbe standards and policies.
  • Re-book functions and follow-up with guests by sending a thank you note
  • Performs other duties and responsibilities as assigned or required.
  • Create floor plans
  • Responsible for finalizing rentals and special request outside of SLS Brickell’s offerings.
  • Attend meetings to ensure property is fully informed of event activity on property.
  • Coordinate with F&B manager to ensure beverages are ordered prior to event.
  • Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.)
  • Ensure constant communication with client pre, during, and post event.
  • Respond to guest complaints in a timely manner
  • Maintain all updates in Delphi
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
  • Know meeting room sets and capabilities
  • Set solicitation goals with the Senior Special Events Manager, and meet or exceed solicitation goals and revenue goals
  • Manage booking space
  • Handle inquiry calls. Follow through to completion of function(s)
  • Maintain pricing integrity and propose upscale menus for all groups
  • Interact with outside planners and vendors for special events
  • Ensure compliance with all local liquor laws, and health and sanitation regulations
  • Prepare and submit required reports in a timely manner
  • Work with other Food and Beverage managers and keep them informed of Food and Beverage issues as they arise
  • Close all events by ensuring that invoices match the folios and that payment is processed.
  • Work directly with the accounting department to ensure accounts are current.
  • Conduct Resume & Ss EO meetings, as well as Pre-Con Meetings
  • Ensure post event space is returned to its original form with no exceptions
  • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

  

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Attend mandatory meetings including divisional meetings, staff meetings, etc.
  • Participate in community events and ensure corporate social responsibility goals of sbe are met.
  • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, Delphi, ADP, Open Table and any departmental specific systems used.
  • Keep work area clean and organized.
  • Ensure confidential documents are kept in a secured area.
  • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
  • Complete other duties as assigned by the Ownership or Corporate Offices.
  • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
  • Ensure that all staff follows and are in compliance with sbe’s policies and procedures. 

Qualifications

EDUCATION

Bachelor’s degree preferred.

 

EXPERIENCE

  • Minimum of three years of experience managing or leading hotel sales, or equivalent industry experience., preferably in an upscale or lifestyle brand hotel.
  • Extensive knowledge of forecasting sales and interpreting/analyzing results to plan and conducting budgetary analysis.
  • Extensive knowledge of sales skills, revenue management, recruiting, supervising, training and motivating managers.
  • Demonstrated ability to understand customer requirements and translating these into sales solutions.
  • Track record of leading and inspiring teams to meet or exceed sales goals.
  • Ability to be assertive and persuasive without being aggressive.
  • Track record of developing long term relationships and contacts.
  • Ability to quickly evaluate alternatives and decide on a plan of action.
  • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
  • Considerable skill in math and algebraic equations using percentages.
  • Exceptionally strong ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
  • Ability to work under pressure and deal with stressful situations during busy periods.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Proficient in Windows Office: Word, Excel, PowerPoint, Publisher, etc.
  • Dynamic, proven leader demonstrating entrepreneurial spirit, innovative thinking, change leadership and focus on coaching and team motivation.
  • Experience managing luxury brands.
  • Must be innovative, organized, efficient and able to prioritize multiple projects while working with a team
  • Exceptional interpersonal skills required, must be able to present self professionally at all times.
  • Must be able to effectively communicate with all levels of an organization.
  • Strong work ethic and self-starter who is a team player and comes with a can-do attitude.
  • Ability to walk, stand, and/or bend continuously to perform essential job functions.

 

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

 

OTHER

Additional language ability preferred.

 

Physical Requirements

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
  • Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
  • Must be able to lift up to 30 lbs. on a regular and continuing basis.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
  • This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

 

Upon employment, all employees are required to fully comply with sbe rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.