- Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
•Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
•Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
Perform general clerical tasks including maintaining logbooks and reservation books.
Assist in table setting and general dining room maintenance during peak periods.
Perform other duties as requested, such as executing special guest requests.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Knowledge of appropriate table settings and service ware.
Knowledge of all menu items, prices and general service procedures.
Must possess basic computational ability.
Must possess basic computer skills.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.