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Cleo L.A Live- Barista/Cashier

Cleo L.A Live- Barista/Cashier

Req No. 
2016-4073
Job Locations 
US-CA-Los Angeles
Category 
Restaurants
Job Requirements 
CA Food Handler Card

More information about this job

Overview

 

This position contributes to Cleo's success by providing amazing customer service to everyone. Our barista/cashiers help create the Cleo daytime experience for our guests by providing them with prompt service, quality food and drinks, and maintaining a clean and comfortable environment.

 

Responsibilities

 

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Disruptive Restaurant Group.
  • Anticipates customer and restaurant needs by constantly evaluating environment and guests for cues. Communicates information to manager so that the team can respond as necessary
  • Assists with new team training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Delivers exceptional customer service to all customers by acting with an “always say yes!” attitude and connecting with the guest. Discovers and responds to guest needs. 
  • Follows Cleo operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all team members during each shift. 
  • Maintains a clean and organized workspace so that team members can locate resources and product as needed. 
  • Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. 
  • Recognizes and reinforces individual and team accomplishments by using existing organizational methods. 
  • Maintains regular and punctual attendance



Qualifications

 

  • Maintain regular and consistent attendance and punctuality 
  • Available to work flexible hours that may include early mornings, weekends, and/or holidays 
  • Meet restaurant operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation 
  • Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication 
  • Experience in a high volume, service focused restaurant or coffee shop a plus 
  • Possess basic computer abilities and experience working with a POS system. 
  • Acts with integrity, honesty and knowledge to promote the company. 
  • Delivers exceptional customer service 
  • Maintains calm demeanor during periods of high volume. 
  • Must be self-motivated, constantly striving to improve their knowledge. 
  • Be able to maintain excellent customer service skills & high service standards in a constantly changing environment. 
  • Must be fluent in the English language, both written and oral. Multilingual skills are a plus. 
  • Must be 18 years of age or older. 
  • Prepare food and beverages to standard recipes or customized for guests, including recipe changes such as temperature, quantity of ingredients or substituted ingredients 
  • Available to perform many different tasks as a team player within the restaurant during each shift

 

 

Required Knowledge, Skills and Abilities

 

• Ability to learn quickly • Ability to understand and carry out oral and written instructions and request clarification when needed • Strong interpersonal skills • Ability to work as part of a team • Ability to build relationships