sbe Corporate

Hyde Arena - Las Vegas - Server

US-NV-Las Vegas
Req No.
2016-3423
Category
Nightlife
Job Requirements
Las Vegas: Alcohol Awareness Card, Las Vegas: Health Card

Overview

Hyde Lounge

The Hyde Arena - Las Vegas - Server provides attentive service to all customers while taking and serving food and beverage orders. Servers are responsible for presenting themselves as a positive reflection of the venue while providing exceptional customer service.

Responsibilities

  • Acts as an ambassador of the venue, marketing the venue and all products offered to the targeted customer base.
  • Exhibits and executes a complete knowledge of the venue’s sequence of service and selling technique.
  • Provides each customer with a properly itemized bill and secure payment according to established venue procedures.
  • Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
  • Communicates with management, and other service staff to rectify any and all customer needs, comments or incidents.
  • Ensures that assigned area, side station, tables and POS stations are clean and well stocked at all times.
  • Communicates and works with all support staff to ensure inventory is maintained at established par levels.
  • Adheres to all established policies, procedures and guidelines.
  • Must be able to provide an upbeat, energetic, fun atmosphere at all times.
  • Employees will be required to engage and interact with customers in a fun, playful manner.
  • Employees are encouraged to dance or entertain customers throughout their shift.   

Qualifications

  • Must have a working knowledge of spirits, wine and beer as well as all other products offered.
  • Must have at least 2 years of experience in a fast paced, high energy restaurant/lounge as a server, and bottle service experience.
  • Must be driven to focus on upselling at all times.
  • Must be able to follow established cash handling procedure to tender customer checks.
  • Must possess basic computer abilities and experience working with a POS system.
  • Must be organized, follow directions and make quick decisions that are consistent with established company standards.
  • Must be fluent in the English language, both written and oral. Multilingual skills are a plus.
  • Must possess a valid Alcohol Awareness card and a Southern Nevada Health District health card.
  • Must be 21 years of age or older to qualify for this position
  • Must be able to stand or walk a minimum eight-hour shift & to work inside assigned area in the venue.
  • Must be observant and quick to respond to various situations while multitasking.
  • Must be able to operate: POS, juice, soda and liquor guns, ice machines, shot glasses, mixers, pourers, espresso machine.
  • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
  • Must be able to work in a fast pace and high-volume environment in the presence of areas containing second hand smoke, high noise levels, dancing, bright lights and dust and communicate during this time – sometimes within a small area.
  • Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
  • Must be able to lift and carry a tray, weighing a minimum of 25 pounds in a busy, crowded and dimly lit environment.
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